Privacy Policy

Last updated: 13 October 2026

A little about us

Relax & Be provides mobile massage treatments in Bristol and surrounding areas. We care about your privacy just as much as we care about making your treatment a comfortable, relaxing experience.

This policy explains what personal information we collect, why we need it, how we look after it and what rights you have.

Relax & Be is operated by [insert legal business owner or registered company name].

Website: www.relaxandbe.co.uk
Email: hello@relaxandbe.co.uk

Information we collect

When you book a massage, purchase a gift voucher or contact us, we may collect:

Your name, email address and telephone number.
Your treatment address.
Appointment details, treatment preferences and booking history.
Relevant health information provided through consultation forms.
Payment and transaction information.
Messages or enquiries you send us.

If someone books a treatment on your behalf, they may provide us with your details.

We also collect limited technical information about visitors to our website, including website usage and cookie preferences.

Your health information

To provide a safe and suitable massage, we ask clients to complete a health consultation form.

This may include information about medical conditions, allergies, injuries, pregnancy or other matters that could affect a treatment.

Health information is classed as sensitive personal data under UK data protection law and receives additional protection.

We seek your explicit consent to use relevant health information to assess treatment suitability and help your therapist adapt your massage safely.

Only people who genuinely need this information to arrange or deliver your treatment should have access to it.

How we use your information

We use your personal information to:

Arrange, manage and deliver your massage.
Contact you about bookings, changes and reminders.
Match you with an appropriate therapist.
Process payments, vouchers and refunds.
Respond to enquiries and provide customer support.
Follow up after treatments and invite feedback.
Maintain necessary business and financial records.
Improve our website and services.
Send occasional marketing communications where you have opted in.

We do not sell your personal information.

Our legal reasons for using your information

Under UK GDPR, we process personal data using the legal basis appropriate to its purpose.

These include:

Contract: To arrange and provide the services you have booked.

Legal obligation: To maintain records required for accounting, taxation and other legal responsibilities.

Legitimate interests: To operate our business, respond to enquiries, improve our services and resolve complaints, provided these interests do not override your rights.

Consent: For optional marketing and certain cookies, and explicit consent where we rely on it to process health information.

You can withdraw consent at any time, although this does not affect processing already carried out lawfully.

Booking and payment services

We use Acuity Scheduling, part of Squarespace, to manage appointments, booking information, consultation forms and automated messages.

Payments are handled through third-party payment processing services connected to our booking system.

We may access payment statuses, transaction information and payment functions necessary to manage bookings. Full payment card information is handled by the payment provider rather than stored directly on our WordPress website.

Sharing information with therapists

Relax & Be works with qualified, insured massage therapists who deliver treatments at clients’ homes.

We share the information they reasonably need to fulfil an appointment, which may include your name, address, telephone number, treatment details and relevant health information.

Therapists are expected to treat client information confidentially and use it only for legitimate purposes connected with their work.

We do not share your health consultation details with other clients or use them for advertising.

Other organisations we work with

To operate our website and booking service, we use external service providers, including:

Acuity Scheduling and Squarespace for bookings and appointment administration.
Our payment processing provider for secure transactions.
Our website hosting provider for website operation and security.
Google Analytics for understanding website activity, subject to applicable cookie choices.
Email and SMS providers for appointment communications.

These services may process information on our behalf or act as independent data controllers, depending on the service.

Some providers may process information outside the UK. Where international transfers occur, we use providers and arrangements that meet applicable UK data protection requirements.

Cookies and website analytics

Our website uses cookies and similar technologies to help it function, remember preferences and understand how visitors use it.

We use a cookie consent system that allows you to accept or reject optional categories of cookies and change your preferences.

For more information, please see our Cookie Policy, available on our website.

Emails and marketing

We send necessary messages relating to your booking, including appointment updates, reminders and relevant follow-up communications.

We only send newsletters or promotional marketing where you have chosen to receive them.

You can unsubscribe from marketing at any time without affecting essential booking communications.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Booking and consultation records may need to be retained to support treatment history, client safety, insurance requirements or the handling of complaints and legal claims.

Financial information is retained for the period required under applicable accounting and tax rules.

We review information and securely delete or anonymise it when it is no longer needed.

Keeping your information safe

We take reasonable steps to protect personal information against unauthorised access, loss, misuse and disclosure.

This includes restricting access to booking and client information, using password-protected systems and limiting the information shared with therapists to what is necessary.

Your rights

Your personal information is handled in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR). This provides individuals with certain rights concerning access to, correction, retention and use of their personal information, subject to applicable legal requirements and exemptions.

Any privacy-related enquiries can be directed to hello@relaxandbe.co.uk. Further information about data protection rights and the right to raise concerns is available from the Information Commissioner’s Office at www.ico.org.uk.

To make a request, please email hello@relaxandbe.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Changes to this policy

We may occasionally update this policy to reflect changes to our services, systems or legal responsibilities.

The latest version will always be available on our website.

If you have any questions about how Relax & Be handles your information, please get in touch at hello@relaxandbe.co.uk.